Returns & Exchanges
We want you to be completely satisfied with your sewing projects and tools, which is why we offer a 60-day money-back guarantee on all MadamSew products. If a tool doesn't meet your expectations, simply return it in its original packaging for a full refund or exchange.
Initiate Your Return
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original packaging, ensuring all components and manuals are included to qualify for a full refund.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location or post office.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing